Shipping Policy

At ArabianTrove, every pair of shoes, boots, bag, belt, and leather accessory is handmade with care and prepared specifically for you. We take great care in packaging your order so it reaches you safely.

Processing Time

Because our products are handmade, orders may require additional time for crafting and preparation before shipment.

• Ready-to-ship items are generally dispatched according to the processing time stated on the product page.

• Custom and personalized orders may require additional production time.

• Estimated processing and delivery times are provided on the relevant product page whenever available.

• If you have a specific deadline, please contact us before placing your order so we can confirm whether we can accommodate it.

Delivery

Once your order has been shipped, you will receive shipping information when available.

Delivery times can vary depending on your destination, shipping carrier, customs procedures, weather, and other circumstances outside our control.

Please make sure your shipping address and contact information are correct before completing your order. ArabianTrove is not responsible for delays or delivery problems caused by an incorrect or incomplete address provided by the customer.

International Shipping

We welcome customers from around the world.

International orders may be subject to customs clearance procedures, import duties, taxes, or other fees imposed by the destination country.

For customers outside the United States, these charges may be payable by the recipient upon delivery, depending on the destination country's regulations.

Customs-related delays are outside our control, and ArabianTrove cannot guarantee the time required for an order to clear customs.

United States Orders

For deliveries to the United States, applicable import duties and fees are handled in accordance with the requirements of the sales channel and applicable regulations. Any applicable charges will be shown at checkout when required.

Customs and Import Charges

Customers are responsible for providing accurate information required for customs clearance.

If your country charges customs duties, import taxes, brokerage fees, or other destination-specific charges, these may apply to your order depending on local regulations.

Please contact us before ordering if you have questions about customs charges for your country.

Lost, Delayed, or Damaged Packages

If your package is delayed, appears to be lost, or arrives damaged, please contact us as soon as possible with your order number and relevant details.

We will do our best to assist you and work with the shipping carrier where appropriate. However, delivery times and customs processing are ultimately controlled by the carrier and relevant authorities.

Address Changes

Please contact us as soon as possible if you need to change your shipping address.

Once an order has been shipped, we may not be able to change the delivery address. Additional shipping costs resulting from an address change, incorrect address, or reshipment may be the customer's responsibility.

Handmade and Custom Orders

Custom and personalized products are made specifically according to the customer's requested measurements, design, leather, color, or other specifications.

Before production begins, please provide accurate measurements and any relevant design information requested by our team. We may contact you if additional information is needed.

Because custom products are made specifically for you, they are generally not eligible for return unless there is a manufacturing defect or the item does not match the agreed specifications.

Questions About Shipping

If you have any questions about shipping, delivery times, customs, or a specific destination, please contact us before placing your order. We are happy to help you understand the expected shipping process for your order.