Support Center
We’re here to help! Find quick answers below or reach out to our team directly — we’re always happy to assist.
Quick Links
- 📦 Track My Order — Find out where your order is
- ❓ Frequently Asked Questions — Answers to common questions
- 🔄 Shipping & Returns — Our policies explained
- 💬 Contact Us — Send us a message
- 👤 My Account — View your orders and details
Common Issues
I haven’t received my order yet
All our products are handmade to order, so please allow 10–14 days for production plus shipping time. Once shipped, you’ll receive a tracking number by email. Visit our Track My Order page for more details.
I received a damaged item
We’re so sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage and we’ll resolve it promptly.
I need to change or cancel my order
Since our products are handmade to order, changes or cancellations must be requested within 24 hours of placing your order. Please contact us as soon as possible.
I want a custom order
We love making custom pieces! Reach out via our Contact Us page with your specifications and we’ll be happy to discuss it with you.
Contact Our Team
Can’t find the answer you’re looking for? We typically respond within 24–48 hours.